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Player Experience Manager
Original Games is a global team of developers, artists, marketers, thinkers & doers. We’re building the most relaxing and rewarding casual mobile games, with universal appeal and deep player engagement as our cornerstones.
We strive to work in small, flexible teams with everyone contributing to create a unique experience. As the Lead, you will play a pivotal role in shaping and nurturing our community, ensuring a positive player experience, and managing support operations

  • For which tasks?
    Lead Role:
    • Define the vision for Community and Support across our portfolio.
    • Inspire and lead a team to improve product performance
    • Collaborate with product, data, and growth teams to integrate community initiatives with overall company objectives.
    Community Building:
    • Develop and execute strategies to grow and engage the community.
    • Foster a positive and inclusive environment for players through channels, including forums, social media, and in-game communication.
    Player Support:
    • Lead a team responsible for providing timely and effective player support
    • Implement best practices to address and resolve player inquiries, issues, and feedback.
    Feedback Management:
    • Collect and analyze player feedback to provide valuable insights to the development team.
    • Implement continuous improvement based on player suggestions.
    Content Creation:
    • Guide marketing team with attractive and high ROI creative
  • We're looking for:
    • At least 3 years of professional experience in the lead position of community and support team within the gaming industry;
    • Excellent communication and interpersonal skills in English;
    • Experience working with Helpshift
    • Strong understanding of player support operations;
    • Passion for gaming and a deep understanding of gaming communities;
    • Ability to lead and inspire a team
  • Why do we enjoy working here?
    ● Competitive salary and annual salary review based on performance
    ● Flexible work hours with a possibility for a remote work
    ● Regular team events: holidays, parties, teambuildings
    ● Eco-friendly office in Lisbon, Portugal with relocation assistance
  • After successfully passing the trial period employees are offered:
    ● Medical Insurance with dental coverage
    ● $1000 to spend on education and growth annually
    ● Health and Fitness Benefits
Send your resume by email: jobs@originalgames.io